Return Policy – Emily Jewelry

Thank you for shopping at Emily Jewelry. We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning items purchased from our website.

Eligibility for Returns

We accept returns of unworn, undamaged merchandise in its original packaging within 3 days of the delivery date. Items must be returned in the same condition they were received, with all original tags and packaging intact.

Items Not Eligible for Return

The following items are not eligible for return:

Items that have been worn, damaged, or altered.
Items that are missing original tags or packaging.
Items that are marked as “final sale” or “non-returnable.”
Custom-made or personalized items.

Initiating a Return

To initiate a return, please contact us within 3 days of delivery at [email protected] or call us at +1 202 869 5452. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s).

Shipping Costs

The customer is responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping method to ensure safe delivery. Please retain your proof of postage.

Refunds

Once we receive your returned item and verify that they meet the conditions outlined in this policy, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 3 business days for the refund to be processed.

Exceptions

We reserve the right to refuse a return or issue a partial refund if the returned item do not meet the conditions outlined in this policy.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or call us at +1 202 869 5452. We will arrange for a replacement or refund, and we will cover the cost of return shipping in such cases.